Guidelines and Values
Our main actions are founded on the following quality guidelines, focused on seeking for excellence:
1
To supply products with authentic quality
2
To properly understand our customer needs, offering quick, comprehensive and detailed answers to demands, enquiries and complaints
3
To meet established schedules
4
To promote our collaborator development and motivation towards the best performance their functions, and to create opportunities for professional growth in the area
5
To adopt assertive and efficient working methods, aimed at continuous improvement
6
To adopt a planning attitude by anticipating problems, and mitigating the causes and effects of non-conformity
7
To develop a policy regarding the relationship with suppliers focused on cost optimization and ensuring the development of quality standards acknowledged by Hergen
8
To promote a safety culture through awareness, monitoring actions and preventive attitudes
9
To improve the quality of life of our collaborators, maintaining a clean, tidy and safe working environment, always preserving the environment and the natural resources
Mission
To positively surprise our customers by offering solutions for the paper manufacturing process to exceed their expectations as to performance and quality
Vision
Becoming worldwide acknowledged as one of the best companies manufacturing high-quality paper machines, well known for the high technology and innovation of our products